ECHORA SUPPORT

Let’s get the music moving again.

Start with the quick checks below. If the issue remains, send the details listed at the bottom.

01

Playback or radio

Check the connection, then retry the track or start a new radio queue. If audio is silent, confirm the system output device and volume.

02

Library or offline

Pull to refresh after reconnecting. Offline playback requires a completed download and an active eligible plan; removing the app also removes local downloads.

03

Account access

Request a fresh magic link and open it on the same device, or use Sign in with Apple. Check spam filtering if the email does not arrive.

CONTACT

Still stuck?

Email the device model, OS version, ECHORA version, what you expected, and the exact steps that reproduce the issue. Do not include passwords or authentication links.

Email ECHORA support

Support is provided on a best-effort basis. Include enough detail for the issue to be reproduced.